Hello,
My computer crashed and I had to reinstall Windows without being able to deactivate my license in Trados. Now i am unable to deactivate/reactivate my license on my new installation. Am using Trados 2021. Help please!

Hello,
My computer crashed and I had to reinstall Windows without being able to deactivate my license in Trados. Now i am unable to deactivate/reactivate my license on my new installation. Am using Trados 2021. Help please!

Hello Kal Li,
Thank you for contacting us regarding this issue! In such situations, you can attempt to reset (deactivate) your license by following the instructions below:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
If the issue persists, please reply to this post, and we will assist you further!
Best regards,
Adrian
Oops. Here is the license ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Oops. Here is the license ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx