Hello Kal Li,

Thank you for contacting us regarding this issue! In such situations, you can attempt to reset (deactivate) your license by following the instructions below:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

If the issue persists, please reply to this post, and we will assist you further!

Best regards,

Adrian

Hello Kal Li,

Thank you for contacting us regarding this issue! In such situations, you can attempt to reset (deactivate) your license by following the instructions below:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

If the issue persists, please reply to this post, and we will assist you further!

Best regards,

Adrian

Oops. Here is the license ID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

It still isn't working. I got an error after the reset (tried it twice).

Please deactivate this license:

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Thanks!

Dan

Daniel Gerke 

Please can you do two things:

1. create a new thread and explain what your problem is.  This way we can easily convert your thread to a support case.
2. DO NOT try to post your activation code or any other private details.  This is a public forum.