Eunsuk Park We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00689719 .

Hello Sorin,

Thank you very much!

Sincerely,

Eunsuk Park

Hi Sorin again,

I tried to install the Studio 2021 on my computer with the reset activation key that you provided but failed again.

Please see the pop up message below.

You can see the dialog box in both English and Korean and extra box on the top left which I don't understand (and my license has been used according to RWS webpage again).

Is it possible that I am having this issue because of hacking?

I suddenly received 4 offers from one translation agency from China (it's not a small agency) for 4 days which never happened for about a year.

Maybe I am wrong but it happened right after I installed the app, so I am worried.

Can they search me when I use Trados Studio?

Is it possible to change my email address on RWS and still use my activation key?

By the way, could you reset my key again so that I can try to install on a different computer this time?

Thank you.

Sincerely,

Eunsuk Park

Hello Eunsuk Park

Please reply on the Support ticket I already open for you and all your question will be answered.

Thank you,

Sorin

Hello Eunsuk Park

Please reply on the Support ticket I already open for you and all your question will be answered.

Thank you,

Sorin