Bruno Depascale 

Bruno Depascale said:

On one of my computers, I am not able to open trados due to an error message and I should uninstall it.

What's the error message? Perhaps the problem itself could be easily resolved?

Bruno Depascale said:

I have also tried to submit a support request but it also doesn't work.

Do you have a support contract?  If not then these forums are the right place to ask?  I can create a ticket on your behalf but perhaps try removing any plugins you have installed first as this is a pretty common problem at the moment after the server outage last month.

Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps using the integrated Private Appstore:

c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins
c:\Users\[USERNAME]\AppData\Local\Trados\Trados Studio\17\Plugins
c:\ProgramData\Trados\Trados Studio\17\Plugins

You can find a wiki here that explains how to get set up to use the Private AppStore:

community.rws.com/.../private-appstore

Hi Paul, thank you for your reply. Here is the error message: Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started

Also, the "reset licences" button has disappeared. I don't have a support contract. All I need is to reset my licences because the software doesn't work. If I click on "Trados studio licensing help" I am automatically redirected on this forum. This is the reason why I requested help here, because there is no other was to submit a support ticket

By the way, there are no plugins installed on the computer in which trados doesn't work

ok - we will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00691631 .

Thank you Paul!