Hi Everybody,
I am having troubles in deactivating a license.
On one of my computers, I am not able to open trados due to an error message and I should uninstall it. However, I am not able to return the license from within trados.
On the license page in my account, I have tried to click on "reset license", but nothing happens
I have also tried to submit a support request but it also doesn't work. Can somebody help me?
Thank you
On one of my computers, I am not able to open trados due to an error message and I should uninstall it.
What's the error message? Perhaps the problem itself could be easily resolved?
I have also tried to submit a support request but it also doesn't work.
Do you have a support contract? If not then these forums are the right place to ask? I can create a ticket on your behalf but perhaps try removing any plugins you have installed first as this is a pretty common problem at the moment after the server outage last month.
Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps using the integrated Private Appstore:
c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins
c:\Users\[USERNAME]\AppData\Local\Trados\Trados Studio\17\Plugins
c:\ProgramData\Trados\Trados Studio\17\Plugins
You can find a wiki here that explains how to get set up to use the Private AppStore:
community.rws.com/.../private-appstore
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
On one of my computers, I am not able to open trados due to an error message and I should uninstall it.
What's the error message? Perhaps the problem itself could be easily resolved?
I have also tried to submit a support request but it also doesn't work.
Do you have a support contract? If not then these forums are the right place to ask? I can create a ticket on your behalf but perhaps try removing any plugins you have installed first as this is a pretty common problem at the moment after the server outage last month.
Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps using the integrated Private Appstore:
c:\Users\[USERNAME]\AppData\Roaming\Trados\Trados Studio\17\Plugins
c:\Users\[USERNAME]\AppData\Local\Trados\Trados Studio\17\Plugins
c:\ProgramData\Trados\Trados Studio\17\Plugins
You can find a wiki here that explains how to get set up to use the Private AppStore:
community.rws.com/.../private-appstore
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul, thank you for your reply. Here is the error message: Service 'Sdl.TranslationStudio.Api.ProjectManagement.IProjectManagementService' could not be started
Also, the "reset licences" button has disappeared. I don't have a support contract. All I need is to reset my licences because the software doesn't work. If I click on "Trados studio licensing help" I am automatically redirected on this forum. This is the reason why I requested help here, because there is no other was to submit a support ticket
By the way, there are no plugins installed on the computer in which trados doesn't work
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