My old computer is no longer working and I need to reset my Studio Pro license on a new computer. When resetting the license I received an error message and was told that an email had been sent to your Support team. What is the next step.

My old computer is no longer working and I need to reset my Studio Pro license on a new computer. When resetting the license I received an error message and was told that an email had been sent to your Support team. What is the next step.

This is so annoying. I have received an Offlne Deactivation Authorization ... but no instructions whatsoever. The
is useless.
How and when do I obtain a DEACTIVATION CERTIFICATE?
scb We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00694433 .
Paul Filkin | RWS
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Many thanks. Problem resolved (Support Case 00694189)