My old computer is no longer working and I need to reset my Studio Pro license on a new computer. When resetting the license I received an error message and was told that an email had been sent to your Support team. What is the next step.

My old computer is no longer working and I need to reset my Studio Pro license on a new computer. When resetting the license I received an error message and was told that an email had been sent to your Support team. What is the next step.

This is so annoying. I have received an Offlne Deactivation Authorization ... but no instructions whatsoever. The
is useless.
How and when do I obtain a DEACTIVATION CERTIFICATE?
This is so annoying. I have received an Offlne Deactivation Authorization ... but no instructions whatsoever. The
is useless.
How and when do I obtain a DEACTIVATION CERTIFICATE?