sdl license manager error code 0 could not revoke this license could not connect to the activation server check the activation server address in trhe provider settings the request was aborted : Could not create SSL / TLS

Question

we have new hardware on the server which runs sdl license manager 
 the license is not activated. 
 i want to deactivate and activate it it will not work and stops with error decribed in Subject 
 server is windows 2008, license is studio professiona commuter 2015 
 What can we do to re activate our 11 licenses??

Sorin Perta · Answer

FastTranslator We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00718550 .

Sorin Perta · Answer

Hello FastTranslator 
 Try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038819 
 If it still doesn`t work please reply on the support case, on which you received the above procedure. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

sdl license manager error code 0 could not revoke this license could not connect to the activation server check the activation server address in trhe provider settings the request was aborted : Could not create SSL / TLS