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I forgot to deactivate Studio 2019 before uninstalling it and I have reached the 3 attempts. How can I deactivate it now?
RWS Community
I forgot to deactivate Studio 2019 before uninstalling it and I have reached the 3 attempts. How can I deactivate it now?
You can reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019 and 2021.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
Paul Filkin | RWS
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks, but the deactivation does not take place because it says that I have reached my three attempts in the lapse of 12 months.
Guillermina Songini ok - a quick tip is NOT to verify my response if it's incorrect as that could prevent me from seeing it again in the middle of a busy day. Sunday nights are not too busy :-) We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00727707 .
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you very much, Paul. I hope it does not take too long.
