Oscar Stewart 

Maybe this KB will help?

gateway.sdl.com/.../communityknowledge

Thank you Paul! That worked - for anyone else struggling, you need to open Notepad as an Administrator and navigate to the file from Notepad. You can then add the missing line and save your changes.

Given that this product is used by professional translators who generally work to tight deadlines, I find it absolutely incredible that SDL have not released a bug fix for the legacy versions of Studio.

Thanks again for your help, Paul. I have had no response from SDL support as yet, and have a deadline on Monday so you are a lifesaver

Thanks for blurring out my code too --  I was expeciting to simply create a support ticket and find that not even that is possile now???

 Oscar Stewart 

Oscar Stewart said:

I find it absolutely incredible that SDL have not released a bug fix for the legacy versions of Studio.

Why?  How much time do you think we can spend continually attempting to fix versions of the product that are not in support anymore.  We support two major versions back.  Since 2017 we have released 2019, 2021 and 2022.

Oscar Stewart said:

I was expeciting to simply create a support ticket and find that not even that is possile now???

If you have a support contact then of course you can do this.  But for 2017 that is also not possible since you need to be on a supported version of the product to have this.  Instead we provide this forum, we also warn users when they post not to share data like your activation code in big red letters ;-)  If we need to engage technical support for a valid reason then we can convert the thread to a support ticket on behalf of the user.  But often you can help yourself, as per this post, or we can point you in the right direction when you didn't find the information that is already available to you.

Also worth noting that a support contract includes free upgrades!  So we do try to help you stay up to date so we can better support you.