Paula Brugger 

Paula Brugger said:

 I have been trying for months 

Really!!  Why?

Have you tried to do this yourself?  You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022.

Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

If you have tried this already then just reply accordingly and we'll log a case for you.

Thank you,Paul. I was using the deactivate button by mistake. so I just tried the "reset license" per your link (thank you) but unfortunately it indicated that an error occurred. Could you log a case for me?  It indicated this: "

An error has occurred

An email has been sent to support to inform them of the error.

Please try reloading / refreshing this page.

OOS homepage

To follow up Paul - I went ahead and submitted a case myself after getting error message trying to reset. I did this just so I could include my license information there in the case. I do appreciate your help. Sorry for duplicating efforts. You taught me to reset and I thank you but that did not work for me either. However, it did get me to where I could submit a case. Thank you again. 

Paula Brugger 

Glad you sorted it out.  Just a quick note on this in case it helps others:

Paula Brugger said:

I did this just so I could include my license information there in the case.

We don't need it!  When you create a post  here we know who you are and the support team can access all your license details, so DO NOT post them in here.