Hello - I desperately need a case logged to deactivate a license on a broken computer. Please start a case for me. paulatranslates@gmail.com

I have been trying for months

Thanks

Paula

Question

Hello - I desperately need a case logged to deactivate a license on a broken computer. Please start a case for me. paulatranslates@gmail.com 
 I have been trying for months 
 
 Thanks 
 Paula

Paula Brugger · Accepted Answer

To follow up Paul - I went ahead and submitted a case myself after getting error message trying to reset. I did this just so I could include my license information there in the case. I do appreciate your help. Sorry for duplicating efforts. You taught me to reset and I thank you but that did not work for me either. However, it did get me to where I could submit a case. Thank you again.

Paul · Answer

Paula Brugger 
 Paula Brugger said: I have been trying for months 
 Really!! Why? 
 Have you tried to do this yourself? You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021 and 2022. 
 Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 If you have tried this already then just reply accordingly and we'll log a case for you.

Trados Portfolio > 2. Licensing and Installation

Hello - I desperately need a case logged to deactivate a license on a broken computer. Please start a case for me. paulatranslates@gmail.com - I have been trying for months

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