Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

Question

Hi, I recently installed Cumulative Update 7 for Trados Studio 2022 SR1 (Build 17.1.7.17560). Before this, I was using the latest version, which was Cumulative Update 6 Trados Studio 2022 SR1 . However, I am now encountering this infamous error message that appears as soon as I open Studio: Object reference not set to an instance of an object After clicking OK , Trados Studio shuts down completely Attached are the XML file (error details). I would greatly appreciate any suggestions you may have to solve this issue. Fullscreen 3835.sdlerror-2023914-18h55m44s.sdlerror.xml Download Object reference not set to an instance of an object. System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Sdl.ProjectApi.Implementation -2147467261 Trados Studio Studio17 17.1.7.17560 Microsoft Windows 11 Home NULL 1033 1252 DESKTOP-2AVUDGU\aryal 4.0.30319.42000 DESKTOP-2AVUDGU True 33471792 MB

Arya. H · Accepted Answer

UPDATE Below is the support team's response: "There will be a loss of the projects list if users try the usual workarounds to fix this issue. Our developers found an issue with the most recent update, in the sense that Studio cannot load Cloud projects, giving you that error message. A new release is being prepared to fix this issue."

Paul · Answer

Arya. H We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00816679 .

Loredana Stoia · Answer

Arya. H Lech Lachowski 
 could you try to move all cloud projects you have downloaded locally into a different location - or delete them locally? 
 Move then with Studio being close then re-open Studio. 
 Download them again on Studio restart. 
 thanks 
 Lori

Paul Tudoran · Answer

The issue should be fixed by the CU8 update of Trados Studio 2022. Please update and let us know if this solved your issue.

Alison Field · Answer

Hi Arya. H 
 I'm sure someone at RWS will be able to help but in the meantime, try this: 
 When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and/or MultiTerm components depending on what the problem is). This will repair software connections by e.g. checking for and replacing anything that is missing from the setup. 
 Here is how: 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features 
 - or type 'Control Panel' in the search line on your bottom Windows toolbar.

Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair . Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling. 
 Restart Studio/MultiTerm. 
 
 There are further options here: 
 Repairing your installation of Trados Studio 
 Repairing your installation of MultiTerm Desktop 
 If none of this helps, reply to that effect and someone from RWS can take a look at your setup remotely to solve the problem. 
 All the best, 
 Ali

Trados Portfolio > 2. Licensing and Installation

Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

Top Replies