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Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

Arya. H

Hi, 

I recently installed Cumulative Update 7 for Trados Studio 2022 SR1 (Build 17.1.7.17560).
Before this, I was using the latest version, which was Cumulative Update 6 Trados Studio 2022 SR1.
However, I am now encountering this infamous error message that appears as soon as I open Studio:
Object reference not set to an instance of an object

After clicking OK, Trados Studio shuts down completely

Attached are the XML file (error details).

I would greatly appreciate any suggestions you may have to solve this issue.

Fullscreen 3835.sdlerror-2023914-18h55m44s.sdlerror.xml Download 
<SDLErrorDetails time="9/14/2023 6:55:58 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
   at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
   at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
   at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
   at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
   at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
   at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
   at Sdl.Platform.UI.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.7.17560</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-2AVUDGU\aryal</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-2AVUDGU</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33471792 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Error dialog box in Trados Studio displaying message: 'Object reference not set to an instance of an object.' with an OK button and links to Knowledge Base and Community.

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[edited by: Trados AI at 2:18 PM (GMT 0) on 4 Mar 2024]
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  • 0

    Hi  

    I'm sure someone at RWS will be able to help but in the meantime, try this:

    When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and/or MultiTerm components depending on what the problem is). This will repair software connections by e.g. checking for and replacing anything that is missing from the setup.

    Here is how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.
    4. Restart Studio/MultiTerm.

    There are further options here:

    Repairing your installation of Trados Studio

    Repairing your installation of MultiTerm Desktop

    If none of this helps, reply to that effect and someone from RWS can take a look at your setup remotely to solve the problem.

    All the best,

    Ali Slight smile
Reply
  • 0

    Hi  

    I'm sure someone at RWS will be able to help but in the meantime, try this:

    When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and/or MultiTerm components depending on what the problem is). This will repair software connections by e.g. checking for and replacing anything that is missing from the setup.

    Here is how:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.
    4. Restart Studio/MultiTerm.

    There are further options here:

    Repairing your installation of Trados Studio

    Repairing your installation of MultiTerm Desktop

    If none of this helps, reply to that effect and someone from RWS can take a look at your setup remotely to solve the problem.

    All the best,

    Ali Slight smile
Children
  • 0 in reply to Alison Field

    Hi, same problem here with same error. Trados does not open at all.
  • 0 in reply to Eli Levi

     

    Please follow the instructions given by  

    If these (especially the help article 1414) do not help, go to C:\Users\Your_susername\AppData\Roaming\Trados\Trados Studio\17 and delete the subfolder Plugins there.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Jerzy Czopik

    Thank you J. Czopik, did you update your Trados? is it working?
  • 0 in reply to Eli Levi

    Yes, I did. However, my installation did include only recent plugins and was up-to-date. The error message above seems to be connected to a cloud.A Studio reset as described in the article quoted by Ali should work.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Alison Field

    I just did mention update and got the same error. I managed to get Studio 22 work again by changing file names mentioned in the other article but I dont have acces to my cloud projects either from studio nor from on my account directly!

    Very urgent!!! I got deadlines and I lost all my files in the middle of work!!!!

    Can You explain, why You publish updates that ruin working of an application??? 
  • 0 in reply to Lech Lachowski

    Oh I was to quick saying I managed to get Studio working again. After restart error comes back....

    It absurd...
  • 0 in reply to Lech Lachowski

    Fullscreen 7230.sdlerror-2023914-21h34m5s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="14.09.2023 21:34:17">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
   at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
   at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
   at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
   at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
   at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
   at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
   at Sdl.Platform.UI.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.7.17560</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1045</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>DESKTOP-L320\Leszek</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-L320</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>12454628 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>