Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

Arya. H over 1 year ago

Hi,

I recently installed Cumulative Update 7 for Trados Studio 2022 SR1 (Build 17.1.7.17560).
Before this, I was using the latest version, which was Cumulative Update 6 Trados Studio 2022 SR1.
However, I am now encountering this infamous error message that appears as soon as I open Studio:
Object reference not set to an instance of an object

After clicking OK, Trados Studio shuts down completely

Attached are the XML file (error details).

I would greatly appreciate any suggestions you may have to solve this issue.

Fullscreen 3835.sdlerror-2023914-18h55m44s.sdlerror.xml Download

<SDLErrorDetails time="9/14/2023 6:55:58 PM">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
   at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
   at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
   at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
   at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
   at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
   at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
   at Sdl.Platform.UI.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.7.17560</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-2AVUDGU\aryal</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-2AVUDGU</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>33471792 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Error dialog box in Trados Studio displaying message: 'Object reference not set to an instance of an object.' with an OK button and links to Knowledge Base and Community.

Generated Image Alt-Text
[edited by: Trados AI at 2:18 PM (GMT 0) on 4 Mar 2024]

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0 Alison Field over 1 year ago
Hi Arya. H

I'm sure someone at RWS will be able to help but in the meantime, try this:

When a problem occurs after an update, the first thing to try is a Windows Repair of Studio (and/or MultiTerm components depending on what the problem is). This will repair software connections by e.g. checking for and replacing anything that is missing from the setup.

Here is how:

Close all SDL applications.

Open the Control Panel:

Windows Vista/7: Start > Control Panel > Programs > Programs and Features.

Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.

Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features

- or type 'Control Panel' in the search line on your bottom Windows toolbar.

Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2021 etc) and click 'Uninstall/Change' either on the top toolbar or on the right-click dropdown menu (or just 'Repair' for MultiTerm), then select > Yes > Repair. Allow it to run. This will take longer for Studio than for the 3 main components of MultiTerm. Do NOT repair 'Remove suite of products' entries. These are only for uninstalling.

Restart Studio/MultiTerm.

There are further options here:

Repairing your installation of Trados Studio

Repairing your installation of MultiTerm Desktop

If none of this helps, reply to that effect and someone from RWS can take a look at your setup remotely to solve the problem.

All the best,

Ali
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0 Lech Lachowski over 1 year ago in reply to Alison Field

I just did mention update and got the same error. I managed to get Studio 22 work again by changing file names mentioned in the other article but I dont have acces to my cloud projects either from studio nor from on my account directly!

Very urgent!!! I got deadlines and I lost all my files in the middle of work!!!!

Can You explain, why You publish updates that ruin working of an application???
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0 Lech Lachowski over 1 year ago in reply to Lech Lachowski

Oh I was to quick saying I managed to get Studio working again. After restart error comes back....

It absurd...
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0 Lech Lachowski over 1 year ago in reply to Lech Lachowski

Oh I was to quick saying I managed to get Studio working again. After restart error comes back....

It absurd...
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0 Lech Lachowski over 1 year ago in reply to Lech Lachowski

Fullscreen 7230.sdlerror-2023914-21h34m5s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="14.09.2023 21:34:17">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.ProjectApi.Implementation</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTaskTemplate.get_IsLocallyExecutable()
   at Sdl.ProjectApi.Implementation.LanguageCloudTasks.CloudManualTask.get_IsLocallyExecutable()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CheckAddingManualTask(IManualTask task)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.ProcessTasksAndFolders(String currentUserId, IManualTask[] tasks)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.ProjectExplorerFileData.CreateFileStructure(List`1 currentRootFolders)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData.Refresh()
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language, StudioTelemetryRegistrationService studioTelemetryRegistrationService, IAutomaticTasksSeparator automaticTasksSeparator, IFile fileWrapper)
   at Sdl.TranslationStudio.Common.Files.ProjectFileData..ctor(IProject project, Language language)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.UpdateDetails()
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectLanguagesComboBox_SelectedIndexChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at System.Windows.Forms.ComboBox.OnSelectedIndexChanged(EventArgs e)
   at System.Windows.Forms.ComboBox.set_SelectedIndex(Int32 value)
   at Sdl.Platform.UI.FlagsComboBox.SetLanguages(Object dataSource)
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.RefreshData()
   at Sdl.TranslationStudio.Common.ProjectLanguagesComboBox.set_Project(IProject value)
   at Sdl.TranslationStudio.ProjectManagement.FilesView.FilesViewService.ProjectManagementService_CurrentProjectChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.Desktop.Platform.Extensions.EventsExtensions.Raise(EventHandler e, Object sender)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects(Boolean raiseEvent)
   at Sdl.TranslationStudio.ProjectManagement.ProjectManagementService.RefreshProjects()
   at Sdl.TranslationStudio.ProjectManagement.ProjectsView.ProjectsListViewPart.Refresh()
   at Sdl.Desktop.Platform.AbstractViewWithParts.RefreshViewPart(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ViewPartShown(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnViewPartShown(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddSingleCenterViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.PopulateViewParts(Boolean reload)
   at Sdl.Platform.UI.DockingViewContentControl.Init(IViewWithParts view)
   at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
   at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
   at Sdl.Platform.UI.ViewPane.set_ViewReference(IViewReference value)
   at Sdl.Platform.UI.StudioWindowForm.UpdateActiveView()
   at Sdl.Platform.UI.StudioWindowForm.LoadViews()
   at Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator)
   at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService, IUserSettingsService userSettingsService, IEnumerable`1 startUpActions, ILicensingService licensingService)
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.7.17560</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1045</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>DESKTOP-L320\Leszek</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-L320</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>12454628 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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Trados studio stopped working right after installing Cumulative Update 7 (Build 17.1.7.17560) - Object reference not set to an instance of an object

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