How to deactivate my license if I don't have access to Trados Studio.

Question

Another "Service 'Sdl.Desktop.Platform.CommandBars.IActionService' could not be started query. 
 Trados Studio 2022 
 In my case it also says "an item was already added with the same key". 
 
 How it started: I clicked on a "aa new update is available" notification and didn'y pay attention to what did I do. After that, trados never opened again. 
 I got a bit desperate and deleted via "add or remove programs" function and repar it. Didn't work. 
 Tried the "rename plugin with 'plugin_old'" setting, then repair. Also didn't work. 
 Tried the "rename the folder to 17_old", same thing. 
 Because it says that my license is already in use, I tried to the logic solution: reset it. However to reset it, I need the deactivation authorization (which you get online), AND the deactivation certificate, which we get opening trados in my computer, whic his exactly what I can't do. 
 
 Any chance you can help me?

Paul · Accepted Answer

Gustavo Shintate We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820028 .

Paul Filkin | RWS Group

________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

How to deactivate my license if I don't have access to Trados Studio.