Daniela Madureira We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00820190 .

Hi Paul, I got the message from Support at the time, and in my first attempt the solution provided worked. However, I mentioned I could use the solution in just one of the scenarios before the support deadline approached. So I asked the agent if it would be ok to close the case at that time, but reopen it if I found the same issue again, and she said it was possible if I just contacted with the same case ID. And, yes, the issue is back, but I can't contact the same support again. Is there a way to reopen this case? This issue is really bringing problems to my work, as I can't use TMs properly and don't know what to do.

Hi Paul, I got the message from Support at the time, and in my first attempt the solution provided worked. However, I mentioned I could use the solution in just one of the scenarios before the support deadline approached. So I asked the agent if it would be ok to close the case at that time, but reopen it if I found the same issue again, and she said it was possible if I just contacted with the same case ID. And, yes, the issue is back, but I can't contact the same support again. Is there a way to reopen this case? This issue is really bringing problems to my work, as I can't use TMs properly and don't know what to do.