My computer was at repair. And IT specialist changed computer name. Now I am not able to access my Trados.
How I can deactivate the licence that I could use it again?

My computer was at repair. And IT specialist changed computer name. Now I am not able to access my Trados.
How I can deactivate the licence that I could use it again?
I tried to reset the license online. But every time I get error message: "An Error has occurred"
I tried to reset the license online. But every time I get error message: "An Error has occurred"