Katherina A. Kanaylo 

Hi Katherina,

Someone from SDL Support will be able to offer you a support session. In the meantime, I suggest that you do a Windows Repair of first Studio 2021 and then of MultiTerm. You don't need to worry about trying to stick with the first version you downloaded of each. All that matters is that you have the latest version of each, because they will be inter-compatible. You can ensure that by going to the Help menu in each of them and searching for updates. 

See the instructions below...

When a problem occurs, for example after an update, the first thing to try is a Windows Repair of Studio (and MultiTerm components depending on what the problem is). This will repair software connections by checking for and replacing anything that might be missing from the setup, for example.

Here is how:

1. Close all RWS applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
   • Windows 11 : Go to Installed Apps by typing the name in the search bar
3. Click/highlight the relevant RWS product from the list of installed programs, e.g. Trados Studio 2017 SR1, and click Repair. For Trados Studio 2019 / 2021 / 2022, the button is Uninstall/Change > Repair.
   • New Control Panel app has active only the Uninstall button - however, click on Uninstall and a new window will appear with the Repair option:
4. Restart Trados Studio.

There are further options here:

Repairing your installation of Trados Studio

Repairing your installation of MultiTerm Desktop

I do hope that this helps!

All the best,

Ali