Hello.
We wanna update our Trados 2019 to 2022 but in the proces of deactivation we have this ERROR - pic. attached.
What is the process? its required to stop the serveices to make the deactivation? We wanna update just 3 licences out of 40.
Thanks
Peter Zoricak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825636 .
Elisa Maxim | RWS Group
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Thank you dear Elisa, I have managed to update the Licence in RWS Account. But I cant do it in the "License Server Manager" still the same Error.
Any Idea?
Hello Peter Zoricak
Follow these steps:
Install the latest version of License Manager: https://downloadcentercdn.sdl.com/tp/Trados/T2022/Licensing/SR2_CU10/LicenseServerManager17.0.134.exe
Ensure that all RWS / SDL products are closed on the server.
1. Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".
2. Go to: C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old.
3. Open SafeNet License Manager (WlmAdmin) and check if the AllowTQA 2019 and ProfessionalEdition 2019 features are still listed under Subnet servers > your server name. If they are, right-click on each of them and select Remove Feature.
For future reference, if you have a support case logged please reply there and the RWS engineer will help.
Thank you,
Sorin
Morning Sorin, we did folow you stepps - it did remowe the old licence. But when we activated the new key we got the same error msg...
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