Hello.
We wanna update our Trados 2019 to 2022 but in the proces of deactivation we have this ERROR - pic. attached.
What is the process? its required to stop the serveices to make the deactivation? We wanna update just 3 licences out of 40.
Thanks
Peter Zoricak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825636 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Peter Zoricak We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00825636 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you dear Elisa, I have managed to update the Licence in RWS Account. But I cant do it in the "License Server Manager" still the same Error.
Any Idea?
Hello Peter Zoricak
Follow these steps:
Install the latest version of License Manager: https://downloadcentercdn.sdl.com/tp/Trados/T2022/Licensing/SR2_CU10/LicenseServerManager17.0.134.exe
Ensure that all RWS / SDL products are closed on the server.
1. Go to: C:\ProgramData\SDL\NetworkLicensingServer\2 and rename the "2" folder to "2_old".
2. Go to: C:\Program Files (x86)\Common Files\Thales\Sentinel RMS License Manager\WinNT and rename the file lservrc to lservrc_old.
3. Open SafeNet License Manager (WlmAdmin) and check if the AllowTQA 2019 and ProfessionalEdition 2019 features are still listed under Subnet servers > your server name. If they are, right-click on each of them and select Remove Feature.
For future reference, if you have a support case logged please reply there and the RWS engineer will help.
Thank you,
Sorin
Morning Sorin, we did folow you stepps - it did remowe the old licence. But when we activated the new key we got the same error msg...
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