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Issues with activation and reset license on new computer (Trados Studio 2022 Freelance)

Maria Cecilia Maza
Dear community and support team,
I hope this message finds you well.

Last Friday, I upgraded to Windows 11 on a new computer.
On Saturday, I deactivated Trados Studio 2022 Freelance (17.2.9.18688) on my previous computer and installed it on the new one.
It activated okay. But on Sunday, when I opened Trados Studio again, the activation window popped up in trial mode. I entered the activation code, and an error message showed up. That same message was shown several times. I even uninstalled and reinstalled the software more than once. I then tried to reset the license, and that section also had error messages at first.
Finally, I contacted the Support Team. They reset the license two times so far. And I still failed to activate Trados Studio. I continue to communicate with them, and I am awaiting a reply after sending some screenshots yesterday afternoon. After sending that email, I gave it another shot and tried to reset the license in a different browser. It worked this time, and it seemed to be available. I tried again in 30 minutes or so (as prompted). I tried to activate it, but it failed once again.
Today, the trial mode is still running, and the activation code seems to not be valid anymore. Also, I see on my RWS account that the license is in use, which is weird since the software is in trial mode.
I have tried online and offline activation and keep receiving error messages. I am enclosing screenshots of the messages I got so far below.
Error messages obtained from failed online activation:
This message is the one that showed up initially and the one that I get the most (even with the first reset by RWS Support).
Activation failed dialog box for Trados Studio 2022 SR2 showing error 'Could not activate this license. No licenses are currently available for the specified activation code.' with options 'Si' and 'No'.
This second error message was received after the second reset by RWS Support:
Activation failed dialog box for Trados Studio 2022 SR2 with error 'Failed to install RMS license string. Error ID: 210150' and options 'Si' and 'No'.
Error messages obtained from failed offline activation:
This error message was received after pressing "activate."
Offline activation failed dialog box for Trados Studio 2022 SR2 showing error 'Failed to install RMS license string. Error ID: 210150' and XML snippet with status code and message 'The specified lock code is invalid.'
Please, can you help me solve this activation issue? What can I do? I need to use the software. I appreciate your assistance.
Thank you in advance.
Regards,
...
Cecilia

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[edited by: RWS Community AI at 12:32 AM (GMT 0) on 15 Nov 2024]
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  • 0

    Hello.

    I am reopening my thread since I am having the same issue again, exactly as it happened 6 months ago. I tried to open the program, but an activation window popped up. I entered the license, but it was rejected: "No licenses are currently available for the specified activation code. Open connection settings?" My license appears as "in use" on my RWS account.

    I am saving the screenshot because it is just the same as what I posted in the past.

    Last time, it took many days to recover my access. I hope the process is faster now.

    I appreciate any help you can provide.

    Regards,

    María Cecilia Maza
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  • 0

    Hello.

    I am reopening my thread since I am having the same issue again, exactly as it happened 6 months ago. I tried to open the program, but an activation window popped up. I entered the license, but it was rejected: "No licenses are currently available for the specified activation code. Open connection settings?" My license appears as "in use" on my RWS account.

    I am saving the screenshot because it is just the same as what I posted in the past.

    Last time, it took many days to recover my access. I hope the process is faster now.

    I appreciate any help you can provide.

    Regards,

    María Cecilia Maza
    emoji
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