Thanks for your help, Paul. But what I don't understand is that you say I have two activations. I was able to activate Studio 2021 on my computer, but then it says I have "0" available. When I reset the license, it said I have "1" available. In that instance I was not able to use Studio on my computer until I put in the activation code, and then the available went back to "0". I tried activating 2021 on my wife's computer, but it didn't work, because at that point it was activated on my computer and the available was "0". So it seems the only way to use 2021 on both computers is to deactivate the one and activate the other and keep switching back and forth every time. What do we have to do to be able to activate 2021 on both computers at the same time, please?

Hi Christopher Frye 

Freelance Plus is an individual single user license and not meant to be shared, as you would be breaking the EULA.  As Paul already advised you, if your wife has a separate license, she should open a new thread and we will submit a case with our technical team for her in order to reset the license.

Kind regards,

Elisa

Christopher Frye We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00851414 .

Christopher Frye 

Given you were just testing on your wifes machine I think you probably need to ask for a licence reset.  With a plus licence you do have two, and if you always have one in use even when you deactivate it means you probably forgot to deactivate in the past and the licence remains active.  If support reset this for you then you'll have two available.

I see Elisa logged a case for you so support should be able to assist you there.