Hello Elisabeth Clech ,

Can you please send me a screenshot with the exact error message that you have and describe the steps you do before getting this error message?

Best regards,

Well, this is very strange. I've gone back to open a new project and now it's working. I just don't understand why it wasn't working before when I sent my message for help.

However, once one project is in the project list, if I start a new project, I get the message "You have reached the maximum number of active projects for your account subscription."

So the fix is not fixing.

Elisabeth

Thank you for the replay, I see that you have a case opened with our technical team. You will be contacted as soon as possible by the email provided on the community details.

Wish you a great weekend.