Bernard Peigneux 

Download the installer from the download section of your RWS Account.

Use the self-service features to reset your licence as it will most likely be unavailable after a crash since you won't have had time to return it.

You may be able to reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021, 2022 and 2024.

Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

If you have problems with that let us know and we'll log a case your you to get some help.

I have reinstalled Trados from my RWS Account. We cannot desactivate the licence as it is asking to contact the support. I guess RWS is pushing me to buy a support licence, isn't it?

By the way it is my second computer as I have a Freelance licence

Bernard Peigneux 

Bernard Peigneux said:

I guess RWS is pushing me to buy a support licence, isn't it?

Of course not!!  We'll reset your licence if it's needed without you needing a support contract.

Bernard Peigneux said:

By the way it is my second computer as I have a Freelance licence

This is important info since knowing whether you have a Freelance Plus or not could impact what's needed here.  I just checked and see you do have this and your situation is this:

SDL Trados Studio 2021 Freelance Plus

Bernard Peigneux We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00862156 .