Trados 2024 not opening - Error Message "Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances"

Question

Dear all, 
 
 I have purchased Trados Studio 2024 Freelance and installed it this morning. 
 Now, when I try to open the application, I keep receiving the error message " Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances. " 
 What I have done so far: 
 - I followed the instruction from the error message. 
 - I followed the instructions from this Support Gateway Article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039323 
 - Including any computer restarts required, I uninstalled all Trados Studio installations (2024 and previous versions) including any MultiTerm installations and tried to only install 2024. 
 
 None of these actions helped, the message kept appearing and I cannot open Trados Studio 2024. 
 I have then uninstalled Trados Studio 2024 and tried to reinstall 2022, which now brings up the same error message and cannot be opened anymore as well. I also reinstalled Studio 2021, and that one doesn&rsquo;t even bring up any message but just won&rsquo;t open. 
 
 Thus, I cannot work with any Studio version at all now. 
 Any help how to solve this issue would be very appreciated. Thank you.

Ana Sabo · Answer

Mirco Fleßner We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00865391 .

Trados Portfolio > 2. Licensing and Installation

Trados 2024 not opening - Error Message "Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances"

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