Studio 2024 not able to start - plugin issue

Question

I have today downloaded Studio 2024 (TradosStudio2024_18.0.0.1013), intending to use it as a free trial installation before deciding whether to purchase. 
 
 After installation, I tried to start the application, but keep getting an error message: "Trados Studio has not finished removing the last uninstalled plug-in. Restart Trados Studio after closing all active instances." 
 I closed Studio 2024 - using Task Manager to make sure that all instances were closed. 
 On restarting, the same issue was experienced again. 
 
 I then searched on the Internet and found a potential solution ( https://gateway.sdl.com/apex/communityknowledge?articleName=000016464 ) where it is suggested that the 'Plugins' folders (in AppData\Local and AppData\Roaming) should be renamed before restarting the application, which I did. 
 The result upon starting Studio 2024 yet again was precisely the same as before. 
 Any suggestions as to what I should try now? 
 Regards, 
 Michael

Paul · Answer

Michael Davies 
 Perhaps make sure that you have no running processes in your Task Manager that relate to Trados Studio. If you do then kill them and restart Studio. 
 If that fails... and I know this is an old clich&eacute;... can you restart your computer and try again. That will for sure reset anything that Windows is hanging onto.

Paul · Answer

Michael Davies We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00869051 .

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Studio 2024 not able to start - plugin issue

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