Activation failed: Could not connect to the activation server.

Question

Hi, I own a Trados 2021 license, which has been working perfectly until now. Yesterday, when I tried to use the program, it unexpectedly prompted me to activate my license again, even though it&rsquo;s already activated on this computer. After entering the activation code, I received the following error message: Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden. 
 
 Could you please assist me with this problem? Thanks in advance.

Lucian Botezatu · Answer

Victor Camara We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871971 .

Trados Portfolio > 2. Licensing and Installation

Activation failed: Could not connect to the activation server.