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Deactivation and activation on new computer

Diana Casoliba

Hello,

I deactivated my license on my old computer, but I’m encountering an error when trying to activate it on my new one (see error below). I reached out to customer support, but I was only directed to search the forum without specific guidance on where to find help.

If anyone could assist or provide some clarity, I would greatly appreciate it.

Thank you for your help.

Screenshot of Trados Studio 2021 Product Activation window showing an error message. The message reads: 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.'

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[edited by: RWS Community AI at 3:26 AM (GMT 0) on 15 Nov 2024]
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    It always helps to provide more information, such as the version of Trados Studio you are using, and what the error was. However, it's likely that won't help in this case, and I'll assume 2024, so we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874535 .

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • 0

    It always helps to provide more information, such as the version of Trados Studio you are using, and what the error was. However, it's likely that won't help in this case, and I'll assume 2024, so we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874535 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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