Deactivate

Question

I have a problem with my Trados Studio license. One laptop with this translation software stopped working because the hard drive failed, and now I want to deactivate the program on the old computer and install it on a new one using the old license. I'm trying to transfer my Trados Studio license, but I keep getting this error message: 'An error has occurred with your offline-deactivation. If you continue to have problems, please log a support request. I would be very grateful for some support assistance.

Ana Sabo · Answer

Pauls Balodis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876948 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivate