Deactivate

Question

I have a problem with my Trados Studio license. One laptop with this translation software stopped working because the hard drive failed, and now I want to deactivate the program on the old computer and install it on a new one using the old license. I'm trying to transfer my Trados Studio license, but I keep getting this error message: 'An error has occurred with your offline-deactivation. If you continue to have problems, please log a support request. I would be very grateful for some support assistance.

Ana Sabo · Answer

Pauls Balodis We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876948 .

Ana Sabo | RWS Group

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Anca Stoian · Answer

Hi Carole, 
 Please make your own post and thread here in the Licensing group, so we can assist you, we cannot do that from another user's thread. 
 Thank you. 
 Best regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

Deactivate