Heather Phillips 

In your RWS account in the licensing section you should see a "Reset License" button. Click it to reset the proper license, wait for a few minutes and try to activate again. This should work, if you did not reset your license before (there is a limit for a possible number of resets).

Hi, I have seen this Reset buttoon before, but cannot see it now.

Hello Heather Phillips 

To activate offline follow the steps from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,

Sorin

 Heather Phillips 

Your screenshot shows TWO available activations. Please copy the code (without ANY trailing spaces) and then insert it in the activation box in Trados Studio, using the paste symbol on the right side of the code field. Do NOT insert it via CTRL+V, as this sometimes confuses the program. And of course make sure you have Internet connection and Studio is not blocked by your antivirus or firewall.

 Heather Phillips 

Your screenshot shows TWO available activations. Please copy the code (without ANY trailing spaces) and then insert it in the activation box in Trados Studio, using the paste symbol on the right side of the code field. Do NOT insert it via CTRL+V, as this sometimes confuses the program. And of course make sure you have Internet connection and Studio is not blocked by your antivirus or firewall.

Thanks for editing the post, I didn't think about the risks of posting personal content. And thanks for your input Jerzy.

Apparently the installation ID should appear when I insert the activation code, but in reality the activation code is already there and there is no installation code and I cannot find this anywhere, just to clarify.