Heather Phillips 

In your RWS account in the licensing section you should see a "Reset License" button. Click it to reset the proper license, wait for a few minutes and try to activate again. This should work, if you did not reset your license before (there is a limit for a possible number of resets).

Hi, I have seen this Reset buttoon before, but cannot see it now.

Hello Heather Phillips 

To activate offline follow the steps from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,

Sorin

Hello Heather Phillips 

To activate offline follow the steps from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,

Sorin

No installation ID shows. I have tried this, as stated in my original question. I cannot activate online as I get the error message about the trial version,

and I cannot activate offline as I cannot find an installation ID. Thank you. The articles are no help.

Heather Phillips 

I do not refer to any installation ID. Please copy the code 15c... as shown in your screenshot (and BTW, this is not a good idea showing your full activation code here, as it can easily be misused). Then paste as described. If you are still getting an error, something seems to be wrong either with your Internet connection or installation. I hope Sorin Perta will have a better solution for you.

It doesn't work, hence my question. I need help resolving the issues as this doesn't work as it should. Thank you.