Trying to use 2022 on a new PC after deactivating the licence on the old PC

I have been using Studio freelance plus on my previous PC for a couple of years with no problems. I buy a new PC and deactivate the licence

on the old one. When I download the software on my new PC I cannot activate it. I get a message telling me I only have the trial version and I need

to purchase a license. How can I activate the software and get around this problem please? I cannot find the installation ID on the computer in order

to activate offline as I cannot find this. Anybody else have this problem? Trados Studio 2022 freelance plus software.

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    I do not refer to any installation ID. Please copy the code 15c... as shown in your screenshot (and BTW, this is not a good idea showing your full activation code here, as it can easily be misused). Then paste as described. If you are still getting an error, something seems to be wrong either with your Internet connection or installation. I hope will have a better solution for you.

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