Heather Phillips 

In your RWS account in the licensing section you should see a "Reset License" button. Click it to reset the proper license, wait for a few minutes and try to activate again. This should work, if you did not reset your license before (there is a limit for a possible number of resets).

Hi, I have seen this Reset buttoon before, but cannot see it now.

Hello Heather Phillips 

To activate offline follow the steps from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,

Sorin

 Heather Phillips 

Your screenshot shows TWO available activations. Please copy the code (without ANY trailing spaces) and then insert it in the activation box in Trados Studio, using the paste symbol on the right side of the code field. Do NOT insert it via CTRL+V, as this sometimes confuses the program. And of course make sure you have Internet connection and Studio is not blocked by your antivirus or firewall.

No installation ID shows. I have tried this, as stated in my original question. I cannot activate online as I get the error message about the trial version,

and I cannot activate offline as I cannot find an installation ID. Thank you. The articles are no help.

No installation ID shows. I have tried this, as stated in my original question. I cannot activate online as I get the error message about the trial version,

and I cannot activate offline as I cannot find an installation ID. Thank you. The articles are no help.

Heather Phillips 

I do not refer to any installation ID. Please copy the code 15c... as shown in your screenshot (and BTW, this is not a good idea showing your full activation code here, as it can easily be misused). Then paste as described. If you are still getting an error, something seems to be wrong either with your Internet connection or installation. I hope Sorin Perta will have a better solution for you.