Trying to use 2022 on a new PC after deactivating the licence on the old PC

I have been using Studio freelance plus on my previous PC for a couple of years with no problems. I buy a new PC and deactivate the licence

on the old one. When I download the software on my new PC I cannot activate it. I get a message telling me I only have the trial version and I need

to purchase a license. How can I activate the software and get around this problem please? I cannot find the installation ID on the computer in order

to activate offline as I cannot find this. Anybody else have this problem? Trados Studio 2022 freelance plus software.

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  •  

    In your RWS account in the licensing section you should see a "Reset License" button. Click it to reset the proper license, wait for a few minutes and try to activate again. This should work, if you did not reset your license before (there is a limit for a possible number of resets).

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

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  •  

    In your RWS account in the licensing section you should see a "Reset License" button. Click it to reset the proper license, wait for a few minutes and try to activate again. This should work, if you did not reset your license before (there is a limit for a possible number of resets).

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji
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