Good morning colleagues,
I am trying to activate my SDL license in my new laptop, but as soon as I finish typing/paste the activation code, this error message pops up and the window shuts.
I have tried unintalling and reinstalling, rebooting my laptop twice. Online activation triggers an error, too.
Please help!
Lidia Juarez Alonso We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879431 .
Dear Lucian,
After my laptop run some updates yesterday, I am experiencing the same issue. I opened a new thread yesterday but have not got a reply from the team, and I am really losing money and work time here. Please please help! Last time it took you 5 minutes to fix it :)
I can not find your new post.
Please make sure you posted here, if not, please create a new post: community.rws.com/.../licensing
Regards,
Luci
Hi Lucian,
This is where I posted it: Can't activate! Activation failed.
Do I need to create a new one?
Thanks!!
Hi,
The recent post has been moved to the correct location. I kindly ask that you follow your new thread for updates, as a technical case has been initiated: RE: Can't activate! Activation failed.
Support Case Id : 00886242 .
Regards,
Luci
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