ACTIVATION ERROR: The locking criteria specified in the entitlement cannot be retrieved from this computer

Good morning colleagues,

I am trying to activate my SDL license in my new laptop, but as soon as I finish typing/paste the activation code, this error message pops up and the window shuts.

SDL Product Activation window with an error message stating 'The locking criteria specified in the entitlement cannot be retrieved from this computer. Expected: VLS_LOCK_DISK_ID, VLS_LOCK_ETHERNET'

I have tried unintalling and reinstalling, rebooting my laptop twice. Online activation triggers an error, too.

Please help!



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[edited by: RWS Community AI at 10:50 AM (GMT 0) on 2 Dec 2024]
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