Hello all
I can't access to my old laptop and I could not deactivate directly the software from it.
I tried the offline deactivation, I received an offline deactivation ticket but the further stop is not working.
Can I try to reset the license? Or can you help me with this issue? (State of deactivation is In progress through my account)
Thanks in advance, Carole
Carole Nail We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881146 .
Ana Sabo | RWS Group
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Can you please help me with the same issue? I received an offline deactivation ticket through email but it's not a link, just a bunch of characters and I don't know what to do with it.
Please create a separate post so that we can submit a case with our technical team for you.
Kind regards,
Elisa Maxim | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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