Carole Nail We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881146 .

Carole Nail We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881146 .

Can you please help me with the same issue? I received an offline deactivation ticket through email but it's not a link, just a bunch of characters and I don't know what to do with it.

Hi Antonija Magaš 

Please create a separate post so that we can submit a case with our technical team for you.

Kind regards,