Hi Esther Park 

Please do a reset of the license so that you can return it and have it free again, and then you can proceed to Activate it on the new laptop, please follow the instructions in this article here:  https://gateway.sdl.com/articles/SolutionArticles/000001616?articleNam

Regards,

Luci

Hi Luci,

I click on "Reset license" in my licenses/subscriptions page, and nothing happens. It is a clickable link, but nothing happens.

Hi Esther Park 

Your license is now available, and you have successfully reset it. You are all set to install it on your new PC. You can check that by accessing your RWS account and navigating to the Products & Plans section and selecting the Licenses & Subscriptions tab. You will see that  your license is Available. 

Please proceed with the installation, and if you have any questions or require assistance, do not hesitate to reach out to us.

All the best,

Luci

Hi Esther Park 

Your license is now available, and you have successfully reset it. You are all set to install it on your new PC. You can check that by accessing your RWS account and navigating to the Products & Plans section and selecting the Licenses & Subscriptions tab. You will see that  your license is Available. 

Please proceed with the installation, and if you have any questions or require assistance, do not hesitate to reach out to us.

All the best,

Luci

It worked. Thank you so much.

You are welcome, Esther.

Hi Lucian.

I have the same problem as Esther whom you helped so aptly! I've received the activation code but now need help to install the tool on my new computer.

Please help.

Oh, Im on trados studio 24

Hi Wanatsha WAUGH 

Please follow this link in order to install Trados on your PC:  https://community.rws.com/product-groups/trados-portfolio/trados-studio/w/customer-experience/1290/03-1-installing-trados-studio-starter-freelance-and-professional-single-user-licences-only  

You can install Trados from your RWS account - Products and Plans - Downloads The Activation Code can be found in Products and Plans - Licenses.

If you need further assistance, please open a new case here:  2. Licensing and Installation  How to create a forum post 

 .

All the best,

Luci

Good morning Luci and Thank you. 

Let me try that.

Good evening Luci and thank you for the useful information. I managed to go as far as the download but its been downloading now for more than 8 hours... is that normal?

HiWanatsha WAUGH 

The installation process shouldn't take this long. Which operating system is your PC running?

Please make sure that:

• your Windows is up to date
• you have added Studio to the exception list on your Antivirus
• you have admin rights on your computer

I hope this helps.

Kind regards,

Good morning Ana and Thank you.

The PC's brand new and i have the admin rights to it.

Let me check the antivirus part...