Gökçesu Aydoğan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889621 .

Okay thank you, i clicked reset again just now.

I got a mail saying its resetted and can now be activated BUT same thing happened AGAIN. I've tried to reset the code again but now its saying ''You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available.'' PLEASE HELP.

Hi Gökçesu Aydoğan 

Please reply on the case. Here in the Community we are not a technical team. If the case is closed, please let me know so that I can open a new case for you.

Kind regards,

I replied to the mail but no one has replied back. Its been 24 hours, can you please check if the case is still open? I've got the Error code ID 210150 las time i tried. it said failed to install RMS licence string. Now it looks its in use but its not, I've connected the support again they said it could be beause my pc has special letters in it and i changed that.But now i cannot reset the code again.