HiChiara Tixi 

I've noticed you own a Freelance Plus 2019 version, and you still have an extra activation available. In order to install the program on a new PC, please log in your RWS account--> Products&Plans--> Downloads tab, and activate the program with the activation code located under Licenses tab.

Please let is know if you encounter any issue with the installation/ activation process.

Kind regards,

Thank you Ana, are we sure that, if I activate it, I will still keep the one activation on the old laptop?

HiChiara Tixi 

Yes, you will keep the other activation on the old laptop. The Freelance Plus version allows you to activate the program on 2 machines at the same time.

Please do not hesitate to contact us again if you need further assistance.

Kind regards,

Thank you, Ana, however, when I access my license section on RWS, I can see the license has been deactivated, I believe it was deactivated by one of your colleagues last week. I was sent a link to understand how to get an offline activation license, but when I click on it I land on the support page, and I don't know where to find the instructions.

is it possible to reactivate the license online?

Thank you

Chiara

I have found an article explaining how to generate an installation ID, but I am unable to do it as I cannot find the "unlock something" (sorry, I forgot the exact name) when I search on the start/windows bar.

Please, help me.

Chiara

Hi Chiara,

Here is a video explaining how to do the offline activation process step by step:

https://www.youtube.com/watch?v=xVQZyX3tbsg&list=PLeCTib6EEYZHfZBaRI2ZsRm3r8bKGq-Qz&index=4&ab_channel=Trados

In the same playlist you have videos for activating and deactivating a license online and offline, they may come handy in the future :) 

All the best,

Anca

Thank you, I did it!!!

Thank you, I did it!!!