Hi,
I recently reinstalled Trados on my laptop after upgrading my internal SSD. Since then, I've naturally had to reactivate my Trados licence. However, my old activation code no longer works, and when I try to reset it, I get the message: "Error 401 - Account terminated" when logging into Trados. This has been happening for about three weeks, and I've tried multiple browsers.
Please help if you can, as my Trados free trial is about to expire!
Thanks,
Alex
Hi Alexandra Owen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0003155.
Ana-Maria Matefi | RWS Group
_____
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Alexandra Owen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0003155.
Ana-Maria Matefi | RWS Group
_____
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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