Cannot get the deactivation certificate to deactivate offline Trados Studio 2021 Freelance Plus on my crashed notebook

I need help to deactivate offline Trados Studio 2021 Freelance Plus on my notebook as it crashed so I cannot retrieve the deactivation certificate.

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  • Hi again Paul,

    there's another problem. One of the 2 licences (the one I would like to reset) is no more available on the list because the deactivation process has already been initiated for it. I'm then unsure if I have to go on with the reset all the same because I'm afraid that only the licence number available on the list (the one on the working PC) would be reset. In the meanwhile I succeeded in recovering the crashed PC, but I cannot activate it because as I said before, the corresponding licence is no more available (see below). Thanks for your help!

     Screenshot showing a software activation detail with Activation Date: 22-12-2023, a redacted Unique Activation ID, and Activation State: Deactivation Initiated.  

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    [edited by: RWS Community AI at 8:57 PM (GMT 1) on 14 Apr 2025]
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