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I was translating and suddenly it asked me for activaiton code. I have a membership until 02/2026. When I log in and go tothe licenses and subscriptions I can see my subscription but it doesnt appear any activation code. What should I do?
I was translating and suddenly it asked me for activaiton code. I have a membership until 02/2026. When I log in and go tothe licenses and subscriptions I can see my subscription but it doesnt appear any activation code. What should I do?
Lale Alalti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010859.
Elisa Maxim | RWS Group
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Subject: FINAL NOTICE – Immediate License Reactivation Required for Active Subscription (Case No: CS0010859)
To whom it may concern,
I am writing to issue a formal and final complaint regarding the unjustified deactivation of my Trades Studio license, despite having an active, paid subscription valid until February 2026. This refers to Case No: CS0010859, which has been opened by your support team — yet I have received no resolution, no follow-up, and no meaningful communication.
Two days have passed since I lost access to the software. My online account no longer displays my activation code or license, and I am unable to restore functionality. I have complied with all standard procedures, read every suggested article, and sought technical assistance from a certified computer engineer, who confirmed that the problem is not on my end.
It is unacceptable that your support continues to send automated, non-specific replies while my work is at a standstill. As a professional translator, I rely on Trades Studio daily. This situation is directly causing financial damage, missed deadlines, and reputational harm.
Even more troubling is that, upon checking your forums, I discovered this same issue has been affecting users for nearly eight years. The fact that such a serious flaw remains unresolved is a glaring failure of product maintenance and customer care.
Immediate reactivation of my license and restoration of access to my activation code.
A clear, written explanation of what caused this issue.
Confirmation that the problem has been resolved fully and permanently.
A formal proposal for financial compensation, considering the disruption and losses incurred due to this failure.
If I do not receive a direct and satisfactory resolution within the specified timeframe, I will immediately:
File formal complaints with relevant consumer protection agencies and licensing authorities.
Publicly report this incident across professional platforms and user forums.
Seek legal advice concerning breach of contract and loss of earnings.
This is your final opportunity to handle this matter appropriately. I expect a direct response from a senior representative, not another automated message or link to a generic support article.
Sincerely,
Case No: CS0010859
Subject: FINAL NOTICE – Immediate License Reactivation Required for Active Subscription (Case No: CS0010859)
To whom it may concern,
I am writing to issue a formal and final complaint regarding the unjustified deactivation of my Trades Studio license, despite having an active, paid subscription valid until February 2026. This refers to Case No: CS0010859, which has been opened by your support team — yet I have received no resolution, no follow-up, and no meaningful communication.
Two days have passed since I lost access to the software. My online account no longer displays my activation code or license, and I am unable to restore functionality. I have complied with all standard procedures, read every suggested article, and sought technical assistance from a certified computer engineer, who confirmed that the problem is not on my end.
It is unacceptable that your support continues to send automated, non-specific replies while my work is at a standstill. As a professional translator, I rely on Trades Studio daily. This situation is directly causing financial damage, missed deadlines, and reputational harm.
Even more troubling is that, upon checking your forums, I discovered this same issue has been affecting users for nearly eight years. The fact that such a serious flaw remains unresolved is a glaring failure of product maintenance and customer care.
Immediate reactivation of my license and restoration of access to my activation code.
A clear, written explanation of what caused this issue.
Confirmation that the problem has been resolved fully and permanently.
A formal proposal for financial compensation, considering the disruption and losses incurred due to this failure.
If I do not receive a direct and satisfactory resolution within the specified timeframe, I will immediately:
File formal complaints with relevant consumer protection agencies and licensing authorities.
Publicly report this incident across professional platforms and user forums.
Seek legal advice concerning breach of contract and loss of earnings.
This is your final opportunity to handle this matter appropriately. I expect a direct response from a senior representative, not another automated message or link to a generic support article.
Sincerely,
Case No: CS0010859
Hello
I understand that a Support Engineer has already contacted you to set up a remote session to get you back up and running. He will be working with you through the Support Case CS0010859.
Regards