Hi Lale Alalti 

You own a subscription. There is no activation code for subscriptions. Please follow the steps at this link https://gateway.rws.com/csm?sys_kb_id=676de2a01b0f9a50772c0dcad34bcb2c&id=kb_article_view and then activate the subscription if prompted (see the following article about how to activate https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view)

Kind regards,

Sorry but this aerticle didnt help me. My account seems to be deactivated and it asks for an activation code

Hi Lale Alalti 

Please indicate if you removed your connected devices. If so, please activate the subscription (see the following article about how to activate https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view)

Kind regards,

I removed all the connected devices as the article says.

I don't have a cloud acoount. When I go to the subscriptions I dont see any decativate button. On my on line account it says activated. But the Trados Studio program keeps asking an activation code. When I logg out and in nothing changes. I am reaaly devastated.

Lale Alalti 

Could you please come in chat so that we can discuss this using some screenshots?

https://www.trados.com/contact-us/ (the bottom right button)

Kind regards,

Lale Alalti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010859.

Subject: FINAL NOTICE – Immediate License Reactivation Required for Active Subscription (Case No: CS0010859)

To whom it may concern,

I am writing to issue a formal and final complaint regarding the unjustified deactivation of my Trades Studio license, despite having an active, paid subscription valid until February 2026. This refers to Case No: CS0010859, which has been opened by your support team — yet I have received no resolution, no follow-up, and no meaningful communication.

Two days have passed since I lost access to the software. My online account no longer displays my activation code or license, and I am unable to restore functionality. I have complied with all standard procedures, read every suggested article, and sought technical assistance from a certified computer engineer, who confirmed that the problem is not on my end.

It is unacceptable that your support continues to send automated, non-specific replies while my work is at a standstill. As a professional translator, I rely on Trades Studio daily. This situation is directly causing financial damage, missed deadlines, and reputational harm.

Even more troubling is that, upon checking your forums, I discovered this same issue has been affecting users for nearly eight years. The fact that such a serious flaw remains unresolved is a glaring failure of product maintenance and customer care.

I am now demanding the following within 24 hours of this message:

1. Immediate reactivation of my license and restoration of access to my activation code.

2. A clear, written explanation of what caused this issue.

3. Confirmation that the problem has been resolved fully and permanently.

4. A formal proposal for financial compensation, considering the disruption and losses incurred due to this failure.

If I do not receive a direct and satisfactory resolution within the specified timeframe, I will immediately:

• File formal complaints with relevant consumer protection agencies and licensing authorities.

• Publicly report this incident across professional platforms and user forums.

• Seek legal advice concerning breach of contract and loss of earnings.

This is your final opportunity to handle this matter appropriately. I expect a direct response from a senior representative, not another automated message or link to a generic support article.

Sincerely,

Case No: CS0010859

Hello

I understand that a Support Engineer has already contacted you to set up a remote session to get you back up and running.  He will be working with you through the Support Case CS0010859.

Regards