Lale Alalti We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0010859.

Subject: FINAL NOTICE – Immediate License Reactivation Required for Active Subscription (Case No: CS0010859)

To whom it may concern,

I am writing to issue a formal and final complaint regarding the unjustified deactivation of my Trades Studio license, despite having an active, paid subscription valid until February 2026. This refers to Case No: CS0010859, which has been opened by your support team — yet I have received no resolution, no follow-up, and no meaningful communication.

Two days have passed since I lost access to the software. My online account no longer displays my activation code or license, and I am unable to restore functionality. I have complied with all standard procedures, read every suggested article, and sought technical assistance from a certified computer engineer, who confirmed that the problem is not on my end.

It is unacceptable that your support continues to send automated, non-specific replies while my work is at a standstill. As a professional translator, I rely on Trades Studio daily. This situation is directly causing financial damage, missed deadlines, and reputational harm.

Even more troubling is that, upon checking your forums, I discovered this same issue has been affecting users for nearly eight years. The fact that such a serious flaw remains unresolved is a glaring failure of product maintenance and customer care.

I am now demanding the following within 24 hours of this message:

1. Immediate reactivation of my license and restoration of access to my activation code.

2. A clear, written explanation of what caused this issue.

3. Confirmation that the problem has been resolved fully and permanently.

4. A formal proposal for financial compensation, considering the disruption and losses incurred due to this failure.

If I do not receive a direct and satisfactory resolution within the specified timeframe, I will immediately:

• File formal complaints with relevant consumer protection agencies and licensing authorities.

• Publicly report this incident across professional platforms and user forums.

• Seek legal advice concerning breach of contract and loss of earnings.

This is your final opportunity to handle this matter appropriately. I expect a direct response from a senior representative, not another automated message or link to a generic support article.

Sincerely,

Case No: CS0010859

Hello

I understand that a Support Engineer has already contacted you to set up a remote session to get you back up and running.  He will be working with you through the Support Case CS0010859.

Regards

Hello

I understand that a Support Engineer has already contacted you to set up a remote session to get you back up and running.  He will be working with you through the Support Case CS0010859.

Regards