Camilla Jane Ferard 

Hi Camilla,

Hopefully there's no problem at all... Follow these instructions:

When you open Trados, a dialog will appear (mine says 'beta' because I'm working in the Professional beta version) that looks something like this:

Click on the 'Subscription' tab and your next screen will look different to mine, but something like this:

Click on the 'Activate' button and you should see something like the following:

Once you see the 'Deactivate' button, you're good to go. Click on 'Close'

There's a lot more info about licensing via the 'Help' button in the above dialog.

For a more extensive explanation of how to perform the above process, see here:

How to activate a subscription license

If you want to see the status of your license/s, go to:

https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

You'll need to sign in with the email address you use for your Trados account, and your usual password.

Let me know whether that worked OK for you, or if there's anything else you need to know.

All the best,

Ali

Hi Alison.

Thanks for your reply, but uninstalled Trados 24 and then reinstalled it from RWS, but when I open it I don´t get any questions about licensing etc. - it just doesn´t open...

I also can´t get into the licensing site. I can´t see any licensing information anywhere, just information on my subscription.

Can you suggest anything else?

Thanks

Camilla

HI Camilla Jane Ferard 

Unfortunately we are currently experiencing intermittent issues with the system, the technical team are working on it and we hope to have this solved as soon as possible

We apologize for the inconvenience and please retry accessing your account in a few hours time.

Camilla Jane Ferard Elisa Maxim 

Hi both,

Thanks, Elisa, for pointing out there's an external reason why access is intermittent.

Let's hope the issues will soon be solved. 

Is this a potential reason why Camilla cannot open Trados at all?

If not, Camilla, did you try a Windows Repair of Studio? Here's a link with further possible steps you can take.

Repairing Studio 

All the best,

Ali

Hi Alison Field and Camilla Jane Ferard 

The ongoing issue we have with our system is most likely the culprit, so I would suggest waiting for a few hours.

I'm sorry for the inconvenience.

Kind regards,

Thanks Elisa Maxim 

 Camilla Jane Ferard Alison Field 

I confirm the issue has been resolved. Please try again.

Kind regards,

Hi Elisa

I appreciate your effort I still have a problem.

When I get into licensing it says I have no license. And when I go to the new RWS portal I am told I have a subscription and I can download the product (which I have done several times) but nothing about licensing.

So, at the moment, I have paid 48 Euro to have access to studio 24 until 17 August and I am unable to use Trados or even find my license. This is frustrating - I would like these software to make my life easier. not harder. I don´t want to spend hours trying to open a product that I have paid for, At the moment I have reverted to using Trados 2019 because I can at least use that.

Can I get no direct help? It doesn´t seem right to sell a product and then expect users to solve their problems between themselves on a community portal.

Best

Camilla

Hi Elisa

I appreciate your effort I still have a problem.

When I get into licensing it says I have no license. And when I go to the new RWS portal I am told I have a subscription and I can download the product (which I have done several times) but nothing about licensing.

So, at the moment, I have paid 48 Euro to have access to studio 24 until 17 August and I am unable to use Trados or even find my license. This is frustrating - I would like these software to make my life easier. not harder. I don´t want to spend hours trying to open a product that I have paid for, At the moment I have reverted to using Trados 2019 because I can at least use that.

Can I get no direct help? It doesn´t seem right to sell a product and then expect users to solve their problems between themselves on a community portal.

Best

Camilla

Camilla Jane Ferard 

Don't worry, Elisa Maxim should be able to set up a case for you so someone can take a look at this for you.

All the best,

Ali

OK. Thanks Alison.