Camilla Jane Ferard 

Hi Camilla,

Hopefully there's no problem at all... Follow these instructions:

When you open Trados, a dialog will appear (mine says 'beta' because I'm working in the Professional beta version) that looks something like this:

Click on the 'Subscription' tab and your next screen will look different to mine, but something like this:

Click on the 'Activate' button and you should see something like the following:

Once you see the 'Deactivate' button, you're good to go. Click on 'Close'

There's a lot more info about licensing via the 'Help' button in the above dialog.

For a more extensive explanation of how to perform the above process, see here:

How to activate a subscription license

If you want to see the status of your license/s, go to:

https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx

You'll need to sign in with the email address you use for your Trados account, and your usual password.

Let me know whether that worked OK for you, or if there's anything else you need to know.

All the best,

Ali

Hi Alison.

Thanks for your reply, but uninstalled Trados 24 and then reinstalled it from RWS, but when I open it I don´t get any questions about licensing etc. - it just doesn´t open...

I also can´t get into the licensing site. I can´t see any licensing information anywhere, just information on my subscription.

Can you suggest anything else?

Thanks

Camilla

Hi Alison Field and Camilla Jane Ferard 

The ongoing issue we have with our system is most likely the culprit, so I would suggest waiting for a few hours.

I'm sorry for the inconvenience.

Kind regards,

Thanks Elisa Maxim 

 Camilla Jane Ferard Alison Field 

I confirm the issue has been resolved. Please try again.

Kind regards,

Hi Elisa

I appreciate your effort I still have a problem.

When I get into licensing it says I have no license. And when I go to the new RWS portal I am told I have a subscription and I can download the product (which I have done several times) but nothing about licensing.

So, at the moment, I have paid 48 Euro to have access to studio 24 until 17 August and I am unable to use Trados or even find my license. This is frustrating - I would like these software to make my life easier. not harder. I don´t want to spend hours trying to open a product that I have paid for, At the moment I have reverted to using Trados 2019 because I can at least use that.

Can I get no direct help? It doesn´t seem right to sell a product and then expect users to solve their problems between themselves on a community portal.

Best

Camilla

Camilla Jane Ferard 

Don't worry, Elisa Maxim should be able to set up a case for you so someone can take a look at this for you.

All the best,

Ali

OK. Thanks Alison.

Hi Camilla Jane Ferard 

Is this a problem of having Trados installed and not being able to open it? Or is this an activation problem? Activation is done by logging in. Please see this article on how to activate your subscription https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view You can also use the cloud version available at this link: https://eu.cloud.trados.com/

If this is a software installation issue, please let me know and I will submit a case with our technical team for you.

Kind regards,

Hi Elisa

Yes, it is a software issue. I have it installed but I cannot open it. But also when I go to my subscription screen it says I have no active license (see my earlier email). But yes the primary problem is that Trados 24 does not open.

Thanks

Camilla

Hi Camilla Jane Ferard 

I logged a case for the installation issue. Your subscription is not in the RWS account, but in the Account Portal https://account.rws.com/ I confirm you have a subscription available until the 17th of August. You chose to cancel the automated renewal. If you want to undo this action, please let me know.

Until the desktop issue gets fixed, you can use the cloud version at this link: https://eu.cloud.trados.com/

Kind regards,

Thanks Elisa.

Yes the subscription is in the link that you sent. But there is no information on licensing there.

What happened was that I subscribed on 3rd July and the 14 day RWS trial started and then came to an end on 17 August, when I paid 48 Euro.

Meanwhile, there was also a generic 30 day trial period for Trados that came to an end on 3rd of August, which was the day that I was no longer able to open Trados. But Trados does not ask for any activation and I am not able to find any licensing informaiton anywhere in my account.

So it could be a software issue but it could also be a licensing issue or both...

Anyway, thanks for opening the case - hopefully I can get this sorted out with the direct help of someone.

Best, Camilla 

Thanks Elisa.

Yes the subscription is in the link that you sent. But there is no information on licensing there.

What happened was that I subscribed on 3rd July and the 14 day RWS trial started and then came to an end on 17 August, when I paid 48 Euro.

Meanwhile, there was also a generic 30 day trial period for Trados that came to an end on 3rd of August, which was the day that I was no longer able to open Trados. But Trados does not ask for any activation and I am not able to find any licensing informaiton anywhere in my account.

So it could be a software issue but it could also be a licensing issue or both...

Anyway, thanks for opening the case - hopefully I can get this sorted out with the direct help of someone.

Best, Camilla 

Hi Camilla Jane Ferard 

There is no licensing info for the subscription, activation is done by logging in, process described here  https://gateway.rws.com/csm?sys_kb_id=a9cd26e01b0f9a50772c0dcad34bcba0&id=kb_article_view Having both the 30 day trial and the other 14 day trial might have caused the issue, my colleagues will look into it.

Kind regards,